Waite Illustrate Art Studio

Return Policy

 RETURN POLICY

Last updated September 18, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at brandon@waiteillustrate.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Waite Illustrate
Attn: Returns
RMA #
2216 Donovan Drive
Eugene, OR 97401
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
● Products Under $10

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

  • All returned or exchanged paintings & original artwork must arrive undamaged

  • Buyer agrees to pay any price difference for any exchanges

  • QUESTIONS

    If you have any questions concerning our return policy, please contact us at: brandon@waiteillustrate.com